Refunds & Returns
Product Returns
Anittel makes it easy to ensure that your product performs as it should
Changed Your Mind
If you change your mind about a product, you must notify us within 7 days of receiving the product. If it is unopened and complete with all documentation, we can arrange for a return and will refund your money. However, all delivery costs must be paid for and depending on the item; there may also be a restocking fee. Please note that software licenses cannot be returned.
Anittel urges all clients to make selections carefully as after this 7 day period, we cannot provide refunds if you change your mind about a product.
It is also your responsibility to ensure that the product you purchase is suitable for your requirements. If you are unsure about this, please contact Anittel and we can assist with your selection. In some cases, we may recommend using our consulting services in order to properly determine your requirements and ensure that the right product is purchased. We will stand behind any written recommendations we make.
Faulty Products
If a product purchased from Anittel, does not function as warranted during the warranty period, we will happily arrange for its repair and/or replacement. If we are unable to repair the item or replace it with one that is at least functionally equivalent, Anittel will refund your money. Please note that all items bundled and priced together with the product must also be returned (for instance, if software is included with a computer, all items must be returned together).
If you receive a product which is Dead on Arrival, please notify us within 7 days of its delivery.
What to do if you have a Problem
If you ever have a problem with a product you purchased from Anittel that is within its warranty period,
please call 1300 10 11 12.
Our Client Service Team will discuss the following options with you;
Contact the Manufacturer directly:
We will provide contact details and any other information you require to deal with the manufacturer and arrange for repairs / replacement.
Bring / send the faulty product to an Anittel office:
We will provide an assessment of the product and where necessary, liaise with the manufacturer for its repair / replacement.
Book an Onsite Service visit:
We will assess the product and if it is found to be faulty, we'll take the product and liaise with the manufacturer for its repair / replacement. (As the warranty is return-to-base, a Call-Out fee is payable.)
Arrange for Helpdesk Support:
In some cases, we may be able to provide an assessment of the product using our Helpdesk service. Again, if it is found to be faulty, we will coordinate its repair / replacement.
Please note: For all of the above services, no charges apply if the product is found to be faulty (aside from the cost of getting the product to Anittel or an Anittel Engineer to the product).
However, if the product is found not to be faulty, our standard rates will apply for all services provided (see rate details here.)
If you have any questions about a product you have purchased, please contact us on 1300 10 11 12.
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